FAQs
Can I customize the color or size of a product?
Absolutely! Most of our macrame pieces, including our Wall Hangings and Evil Eye collection, can be customized to match your home’s color palette or specific space requirements. Simply click the "Chat with Us" button on the product page or message us directly to discuss your custom design.
How do I maintain the shape of my macrame wall hanging?
It is natural for cotton fringes to get slightly tangled during transit. Once you hang your piece, we recommend gently brushing the tassels or leaves with a fine-tooth comb to restore their feathery texture. For cleaning, a light dusting or spot cleaning with a damp cloth is all that's needed—please avoid machine washing.
What is your return policy?
We take great pride in our handcrafted work; however, if you receive a damaged or incorrect item, we are happy to assist with a return or exchange. Please note: To process a claim for damages, you must record an unboxing video starting from the moment you open the sealed package. This video acts as a proof of condition and helps us ensure our quality standards are met.